How to Restore Address Book in Outlook?

Jamie Kaler ~ June 6, 2025 ~ 6 Minutes Reading

If you are wondering for a reliable way to restore an Address book in Outlook ? Then this guide walks you through several approaches to restore contact lists in Outlook whether you are using Outlook 2021, 2019, 2016, 2013 or any older versions.

Address Book is one of the most critical features in Microsoft Outlook serving as a centralized location for all your contact information. Whether you are sending emails, schedule meetings, or managing a contacts group, Address Book to keep your communication organized.

However, situations like accidental deletion, profile corruption, software updates or mailbox migration can cause Address Book to disappear or stop working correctly. In such cases, it’s essential to know how to extract contacts from OST file to continue normal functionality.

Understanding Outlook’s Address Book Structure

Before restoring a contact list in Outlook, it’s crucial to know about Outlook functionality to store contact list and its managing procedure.

  • Contact Folder: Your primary contact list, saved in your mailbox or PST/OST file.
  • Outlook Address Book(OAB): A virtual layer that displays contacts from the Contacts folder.
  • Global Address List(GAL): Available in Exchange or Microsoft 365 Environments, this directory shows all users in your organization.
  • Offline Address Book(also OAB): A cached version of GAL used when Outlook is in Cached Exchange Mode.

Common Causes of Address Book Issues

  • Accidental Deletion or file corruption can remove your contacts from Outlook or make Address Book corrupted due to OST file corruption or oversized issues.
  • Synchronization problems with Exchange or Office 365 often result in blank or outdated Global Address list(GAL) particularly in Exchange Cached Mode or after recent server changes.
  • Issues after importing or migrating Outlook data such as moving Outlook data from one system to another can break the link between contacts and Outlook Address Book, prevent displaying all contacts or shows incorrectly.

Methods to Restore Address Book in Outlook

If your Address Book is missing, broken or not performing correctly there are several reliable approaches to fix it. Depending on the root cause whether its data loss, corruption or misconfiguration use one or more of the following solutions:

Method 1. Restore from Outlook Backup Files

  1. If you previously exported contacts in PST, CSV or VCF files then restore the contact list in Outlook.
  2. To import, open Outlook and navigate to the file.
    Launch Outlook
  3. Click on open and export then choose Import/Export.
    Click on Import or export files and settings
  4. Now, Select Contact option as you have backup such as VCF,CSV or PST.
    Select Import options
  5. Press Next to select the Address book as you want to restore the Address Book in Outlook.
    Select file

Method 2. Repairing Corrupted Address Book Files

  1. Use Outlook Inbox Repair Tool(ScanPST).
  2. By location path: C:\Program Files(x86)\Microsoft Office\root\Office16/ScanPST.exe.
    Locate SCANPST.EXE
  3. Browse Outlook data file and click on Repair.
    Press Outlook Inbox Repair button

Method 3. Reconfigure Address Book Settings

  1. Right-click on the Contact folder.
    Select contacts
  2. Select Properties and press on Outlook Address Book.
  3. Make sure to show this folder as an email address.

Method 4. Update or Reset Offline Address Book

  1. If you are using Microsoft 365 or an Exchange account.
  2. Navigate to Send/Receive and click on Download Address Book.
  3. Select Download changes since last Send/Receive.

Alternative Method: How to Restore Address Book in Outlook?

If the manual method doesn’t work then we recommend you to choose Jagware OST Converter as it allows you to preview emails, address book, calendar and all other Outlook data directly select and export as you want to restore. This software can convert any numbers of OST files at single process without requiring active Outlook profiles.

Steps to Restore Contacts list in Outlook

  1. Download and open Suggested software on your system.
    Launch Restore Address Book in Outlook tool
  2. Click on Configured Outlook mailbox data and press Next button.
    Configured Outlook mailbox
  3. Preview to select Outlook Address Book as you want to restore.
    Select Outlook Address Book
  4. Browse PST file in the list of Saving features.
    Select PST file
  5. Set advanced filters and destination path as per user comfort.
    Choose PST filers and destination path
  6. Press Next to easily restore the Address Book in Outlook.
    Start restore Address Book in Outlook
Notable Attributes of Automated Software
  • This software can also convert OST to PDF, PST, EML, MBOX and 30+ Saving features.
  • It offers a simple initiative interface to make it reliable for all types of professional or individual users.
  • You can easily restore and convert damaged, corrupted, dismounted or oversize OST files without a configured OST file.
  • You can also import OST to Microsoft 365, Thunderbird, Zimbra, Maildir, Gmail, and all IMAP Supported email servers.
  • This software is not required any Outlook installation or active Outlook profile as it can directly convert using OST file.
  • With this wizard, you can also use filter options such as date range, subject, sender, recipients, exclude folders, skip empty folders and many more.
Common Queries

Q1: How do I get my Outlook Address Book back?

To restore my Address Book in Outlook, check if your contact folder is still linked Under the Address Book setting. If not, then enable it in folder properties and re-import contacts from Outlook backup file.

Q2: Why have my Outlook Contacts disappeared?

Outlook contacts disappear due to accidental deletion, synchronize issues, or corruption issues. It can also be hidden if the contacts folder is no longer marked as Address Book or failed to import/migrate.

Q3: How do I Redownload my Outlook Address Book?

To redownload my Outlook Address Book go to Send/Receive and click on Download Address Book and select your account and press on Download changes since last send/receive/ It refreshes Offline Address Book and restores missing Address Book.

Final Verdict

Let’s sum up as we have shared all crucial information to restore an Address Book in Outlook by both Outlook native and also offer its alternative solution. Try manual method to restore contact list in Outlook. But when its not happen then download the suggested tool and easily restore all crucial data.