Outlook Emails Stuck In Outbox: A Beginner’s Guide

Antonio Gosling ~ September 21, 2025 ~ 7 Minutes Reading

Outlook stores email messages in the outbox when they are waiting to be sent. It helps in managing the users’ email messages, such as for marketing purposes, and many more. If the user wants to send email, and in between the Outlook gets stuck in the outbox, then it tells you that the message has not been sent, or we can say that the recipient is unable to receive it.

Waiting a long time for an email to send can be a frustrating process, especially when the email is important and needs to be sent urgently and immediately. Emails can get stuck in the Outlook Outbox due to a variety of reasons, which include various connecting issues or issues in the software. Understanding a few of the reasons will help the user in smooth email delivery. This article will provide you with a few easy ways to get rid of this issue.

Why are Outlook Emails Stuck In the Outbox?

There are various reasons why messages in Outlook get stuck in the Outbox. The below mentioned are a few of them:

  • If you are sending emails that contain large attachments it can lead to slowing down Outlook, and through this, the sent messages will get stuck.
  • A poor internet connection can interrupt or prevent the user from sending emails, keeping them in the Outbox instead.
  • Sometimes, a few tools, software or add-ins installed by the user in Outlook can have a great impact on the functioning of Outlook. The installed add-ins lead to stopping the emails from being sent properly. It is suggested to turn off all unnecessary add-ins to fix the problem.
  • If the profile of users is damaged or corrupted, then it will lead  users to various problems, like emails getting stuck in Outlook. In this situation, it is suggested to create a new profile.
  • Sometimes this issue arises due to delays in the email, which usually take place due to server problems on the side of the provider.

Troubleshoot “Outlook Emails Stuck in Outbox” Issue: Simple Fixes

If the user is facing the problem of “Outlook emails stuck in the outbox,” then there is no need to worry, as there are multiple users who are facing the same issue; it is a common issue.

Verify  Status of Outlook Connection: Before focusing on how to solve the problems, check the state of the mail server. The email messages will remain stuck in the outbox folder if the mail server is offline, then messages will remain frozen until the mail server comes back online. To change the state, you can follow these steps.

  1. Open Outlook, and then check the status of Outlook, which is located at the bottom right-hand corner. If it displays “Connected”, then the issue is not connected with server state.
  2. If the status displays “working offline,” then go to the “send/ receive” option and then turn off the option of work offline.

 How to Check the Email Settings?

Start by examining the settings of the email and check whether you have selected the option of ‘Send later’ or ‘Delayed sending’. If you have selected the option of delayed sending, then in this case, the email will be stuck in the outbox. To fix this problem, you can remove this setting, or you need to wait till the email is sent.

 How to Confirm Email and Outlook Passwords?

Sometimes, when the email account and Outlook’s passwords do not match, Outlook shows errors like “Outlook message stuck in outbox”. So if the user is changing the password of their email account, then they need to change the password of Outlook too. This will help the users in solving their problems. To manage your password, you can use  below mentioned process.

  1. Open Outlook, then click on option of File, and select Account Settings.
    account-setting
  2. click on Manage Profiles, then, in the mail setup window, go to email settings.
    email-settings
  3. Select any account and then tap on the option to change.
    select-account
  4. Now, make a new password and enter the new password, click on next, and then tap on finish.

Limitations of the Manual Method

  • It is useful only when the problem is related to Outlook being offline or if there is a connectivity issue.
  • It usually does not resolve the problem related to corrupted emails, bulk attachments, or corrupted issues.

Solve “Outlook Emails Stuck in Outbox” With a Professional Tool

If Outlook emails are frozen or stuck in the outbox, then it can happen for various reasons involving corrupted files, etc. These problems can lead to the flow of email and can also decrease productivity. Instead of spending time troubleshooting manually, the user can switch to a professional tool, which will provide a reliable and automated solution to the users. The Jagware PST Repair Tool is a professional tool that is made to repair the corrupted or damaged PST files, restore the email data, and solve the problem related to emails that are not sent. Below are a few steps through which users can easily use this professional tool.

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  1. Start by downloading and installing the software, then launch the tool after installing it.
    Launch recommended software
  2. Select either PST file or PST Folders and select configure Outlook files.
    Browse PST file
  3. Select the folder that you want to repair and hit Next.
    Choose Outlook folders
  4. Now select the saving option as PST, and then select a destination path.
    Select PST file
  5. Finally click on Repair.
    Outlook emails stuck on outbox

Advantages Of the Professional Tool

  • This tool helps in repairing and recovering the PST files that are highly corrupted through a deep scan algorithm.
  • Using the software helps users to repair bulk PST files simultaneously.
  • It provides an option for converting the PST file attachments to PDF document pages.
  • Our Outlook PST recovery utility can recover all the deleted items from the PST file.
  • This software utility is a standalone tool that can repair PST files without requiring Outlook to be installed.

Frequently Asked Questions

Q1. Why is my email stuck in the Outbox?

A1. This problem can arise due to various reasons, like large attachments, connectivity issues, issues with mail server, and many more.

Q2. Why is my email going to the outbox instead of the sent?

A2.  Emails go to outbox, in the situation when they have not been sent yet. If they remain there, it usually happens due to offline status, large attachments, or an issue with mail server.

Q3. How to move an email from the outbox to the sent?

A3. User cannot move an email from outbox to sent folder manually. Outlook sends it successfully, and then it moves automatically.

Q4. Why are we unable to send the emails with attachments?

A4.  Emails that contain attachments usually fail to send because of a bulk file or some restrictions from mail server.

Q5. Why are new Outlook emails stuck in the outbox?

A5. New emails can get stuck due to connectivity issues, large files, or incorrect passwords. In this case, the user can restart Outlook.

Conclusion

“Outlook emails stuck in outbox” is becoming a very common issue that can occur due to a variety of reasons, like offline mode, delayed send settings, bulk attachments, different passwords, or corrupted PST files. But we can resolve these problems through checking the internet connectivity and by changing the option of delayed delivery. The user can also use our professional tool, which will help the user in quickly repairing their Outlook data and will send the email smoothly. By making use of the right approach and software, the user can easily solve this problem and can also restore their Outlook performance.  By taking some steps, the user can regularly maintain the Outlook files, which will keep the software updated.